JOB TITLE
Credit and Collection Specialist
JOB LOCATION
465 West Crossroads Parkway
Bolingbrook, IL 60440
PAY AND BENEFITS
DOE Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Health insurance, Life insurance, Paid time off, Vision insurance
JOB TYPE
Full-time
JOB DESCRIPTION:
Under general supervision, performs a variety of routine clerical duties in accordance with standard procedures to aid in the collection of delinquent accounts. Prepares follow-up letters, verifies data, and resolves routine problems.
CREDIT AND COLLECTION SPECIALIST’S JOB DUTIES:
▪ Researching account disputes and billing discrepancies
▪ Contacting customers to resolve billing issues
▪ Preparing reports on past due customers
▪ Making collection calls and sending letters
▪ Documenting daily collections activity
▪ Performing account/payment reconciliations
▪ Responding to credit inquiries from external and internal clients
▪ Identifying delinquent accounts requiring external collection efforts
▪ Identifying bad debt
▪ Ensuring strict confidentiality of financial records
▪ Informing supervisor of significant events
▪ Monitoring Dun & Bradstreet database
▪ Performing miscellaneous job-related duties as assigned by supervisor
KNOWLEDGE, SKILLS AND ABILITIES:
▪ Entry level
▪ Records maintenance skills
▪ Candidates should have excellent customer service, negotiation, communication and analytical skills
▪ Ability to interact and communicate with people over the telephone, often in stressful situations
▪ Computer data entry skills
▪ An associate or bachelor’s degree in accounting or a related area is preferred