Director of Brokerage

JOB TITLE

Director of Brokerage

JOB LOCATION

465 West Crossroads Parkway

Bolingbrook, IL 60440

PAY AND BENEFITS

DOE 90-110K

Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance, PTO

JOB TYPE

Full-time

JOB DESCRIPTION

The Director of Brokerage is responsible for the direction and oversight of the Freight Brokerage department, including, but not limited to operational staff consisting of freight brokers and administrative staff. The ideal candidate for this position must have experience overseeing freight brokerage operations, building and managing a freight brokerage sales team, and growing a freight brokerage department or company. This position requires existing relationships with multiple local and regional carriers and the ability to identify and contact qualified carriers for freight services.

The Director of Brokerage must be knowledgeable of current industry trends and regulations including FMCSA (Federal Motor Carrier Administration), DOT (Department of Transportation), and OSHA (Occupational Safety and Health Administration) regulations. This person must be able to pro-actively identify and communicate issues and propose and implement solutions for continuous improvement as they pertain to processes, cost, service, and profitability. This includes having a broad experience in the trucking and logistics field to be able to effectively answer and train staff members as needed.

Responsibilities Include:

• Building a team of great freight brokers to deliver results.
• Maintaining strong relationships with multiple carriers.
• Negotiating contracts and pricing agreements with carriers.
• Setting the direction and tone of the department while bringing the energy, grit, and work ethic necessary to elevate department effectiveness and productivity.
• Sourcing and negotiating with qualified carriers to move freight
• Managing carrier updates, communications, and movements
• Maintaining documentation to ensure compliance standards are met
• Developing carrier performance and satisfaction metrics and understanding matters related to P&Ls
• Ensuring the work environment is customer focused, positive and based on trust and respect.
• Maintaining a high degree of confidentiality with issues related to staff (private and personal matters), rates, customers, and other proprietary items.
• Properly communicating company policies and plans to all associates and communicate employee feedback to upper management.
• Supervising key staff to monitor operations ensuring workload is completed per customer expectations: efficiently, safely and compliant with all applicable regulations
• Collaborating with other managers and staff to formulate and implement policies, procedures, goals, and objectives
• Collaborating with accounting staff and sales team to monitor timely payments

Qualifications:

• Extensive knowledge of the Freight Brokerage and Transportation Industry
• Experience managing brokers and administrative personnel
• Excellent time management skills and the ability to multi-task
• Exceptional analytical and negotiation skills
• Ability to work any job in operations and to teach new employees the correct procedures as they apply to their specific job
• Must be able to maintain excellent communication with external and internal customers
• Superior interpersonal skills
• Must display exceptional decision-making skills
• Ability to interface with customers and employees
• Must be detail oriented and able to function in a fast-paced environment
• Excellent written and oral communication and presentation skills
• Ability to analyze and troubleshoot situations as they arise
• Must be naturally driven to produce high quality results with great care
• Desire to put the company’s needs first and do whatever it takes to get the job done
• Must thrive in a fast-faced environment
• Strong problem-solving talents
• Advanced computer skills and proficiency with Microsoft Office (Word/Excel/Outlook/PowerPoint)
• Experience working with ERP and/or CRM preferred
• Ability to maintain privacy and confidentiality

About Us:

UC Group creates customer-tailored logistics solutions that help clients solve supply chain challenges. Our services include brokerage, transportation, and warehousing solutions. Our goal is to be customers’ logistics partner by internalizing their business requirements and needs and delivering a customer experience that exceeds expectations.